Ticket support

Frequently asked questions

• Do I need to print my ticket? Or can I show my tickets on my smartphone at the door?

  It is not necessary to print your tickets. You can simply show them on your smartphone at the entrance and have them scanned. Super easy and environmentally friendly! Make sure your screen brightness is at maximum when presenting your tickets.

• There are no time slots available for the date and time I want to visit. Are there really no more tickets available?

  Is your desired time slot or date not available? This could have one of the following reasons:

  1. The tickets are sold out. This venue works with a maximum number of tickets which can cause your desired to no longer be available. Our system always reports the current availability. It is not possible to be placed on a waiting list.
  2. The venue is closed. Check the current opening hours on the website of the attraction.
  3. The tickets are not available yet. We advise you to check the website regularly.
• I have lost my tickets or have not received my tickets… what should I do?

  Always first check whether the payment was successful and whether the purchase amount has been debited. Furthermore, you should always check your junk email, spam or other email folders.

  If the email with your tickets is still not found, please contact us via the communication channels at the bottom of this page.

• I won’t be on time for the start of my time slot. What should I do?

  We kindly urge everyone to be present on time. If you do not arrive by the starting time of the time slot, please contact the organization and discuss your options with them.

• I have questions that are not about the tickets I have purchased online.

  If your question is not about your online tickets, or the online purchasing process, we kindly request you to contact the organization and submit your question to them.

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